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Job Details

Commercial Coordinator

Vadodara
Permanent
10 days ago
₹6750

CIVICA

Information Technology

2018-11-15 10:52:10

β‚Ή500000

2-4 Yrs

Vadodara

Job Description

Responsibilities:

1.	Commercial Activities
•	Reviews customer exit dates and initiates renewal process
•	Review commercial information provided and identify trends e.g. services taken, services not used
2.	Perform data analysis
•	Review existing reports to identify trends in data and changes in patterns and behavior
•	Directly manipulate data from Civica Service Desk to identify meaningful correlations
•	Using a variety of data analysis approaches review data and identify trends and patterns
•	Cut data into new and meaningful ways to improve services / identify issues
•	Allocate actions to owners to progress
3.	Execute Works Order
•	Monitor SDP New Business notification 
•	Receive work requests, log on tracker
•	Ensure requests are made in the correct format
•	Assign requests to correct owner
•	Monitor response back and chase if required to ensure SLA is met
•	Receive final submission, ensure details are correct and send final quote to customer
•	Field customer queries and escalations
•	Escalate non- adherence to the process
4.	Pipeline Management
•	Monitor SDP New Business mailbox
•	Receive new business requests, log on tracker
•	Ensure requests are made in the correct format
•	Assign requests to correct owner
•	Monitor response back and chase if required to ensure SLA is met
•	Receive final submission, ensure details are completed
•	Field customer queries and escalations
•	Escalate non- adherence to the process

Skill	Mandatory/
Beneficial	Years 
Experience of working in an IT environment	Mandatory	2
Experience of working in a Commercial / Data  / Reporting Analyst role	Mandatory	2-3
Understanding of data analysis techniques & tools	Mandatory	2-3
Excel knowledge, up to and include macro’s	Mandatory	2-3
Basic knowledge / understanding of IT service / Infrastructure	Beneficial	1-2

Preferred Skills

  • Commercial Activities,Renewal Process,Data Analysis,Service Desk,Correlations,SDP,IT Service

Required Skills

  • Data Analysis Techniques,Excel,Macros

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